Return Policy
Last updated: October 2, 2026
We want you to love your e-bike. Because e-bikes are large, heavy and expensive to ship, our return policy has a few conditions. Please read it before you buy. You must agree to it at checkout.
Summary
| Situation | Window | Refund |
|---|---|---|
| Unridden bike in original packaging (changed your mind) | 14 days from delivery | Purchase price minus a $199 return fee |
| Damaged on arrival | Report within 48 hours of delivery | Full refund or replacement |
| Defective or wrong item | 14 days from delivery | Full refund, including shipping |
| Ridden bike | Not returnable | Covered by the manufacturer warranty |
| Refused delivery | - | Purchase price minus a $199 fee |
| Showroom purchase (picked up in store) | 7 days from pickup | Purchase price minus a $75 inspection fee (unridden only) |
| Standalone batteries | - | Not returnable unless defective |
1. Change-of-mind returns (14 days)
You may return a bike within 14 days of the delivery date if it is unridden and in its original packaging with all parts, accessories, manuals and keys. “Unridden” means the bike has not been ridden outdoors, shows no wear on the tires, drivetrain or brakes, and has an odometer reading of 1 mile or less.
A $199 return fee is deducted from your refund. It covers return freight, inspection and repackaging. Original shipping charges are not refunded.
2. Damaged on arrival
Please inspect your bike and its box when it arrives. If anything is damaged in transit, email support@ebikesell.com within 48 hours of delivery with your order number and clear photos of the damage and the packaging. We will arrange a free repair, replacement part, replacement bike or full refund. Please keep all packaging until the claim is resolved.
3. Defective or wrong item
If your bike is defective or is not the item you ordered, contact us within 14 days of delivery. After we confirm the issue, you will receive a full refund including shipping, or a replacement if you prefer. We pay for return shipping.
4. Ridden bikes
Ridden bikes cannot be returned for change of mind. They remain covered by the manufacturer warranty, and EBIKESELL handles warranty claims for you. See our Warranty Policy.
5. Refused deliveries
If you refuse a delivery that is not visibly damaged, the order is treated as a return and a $199 fee is deducted from your refund.
6. Showroom purchases
Bikes bought and picked up at our City of Industry showroom may be returned within 7 days if unridden and in original condition. A $75 inspection fee applies. Bring the bike, receipt and all accessories to the showroom during business hours.
7. Batteries
For safety reasons, batteries sold separately are not returnable unless they are defective. Lithium-ion batteries must be shipped as hazardous materials; never ship a battery yourself. Contact us and we will arrange it.
8. How to start a return
- Email support@ebikesell.com with your order number and reason for return.
- We will reply with a return authorization and pickup or drop-off instructions. Returns without authorization cannot be accepted.
- Refunds are issued to your original payment method within 10 business days after we receive and inspect the bike.
9. Marketplace sellers
EBIKESELL is a marketplace. Bikes are sold by independent brands and sellers, but EBIKESELL handles all returns and is your single point of contact. This policy applies to every order placed on EBIKESELL.
Nothing in this policy limits any rights you have under California or other applicable law.