Warranty
Last updated: October 2, 2026
Every bike sold on EBIKESELL is covered by its manufacturer's warranty. You never have to chase an overseas factory: EBIKESELL is your single point of contact for every warranty claim, whichever brand you bought.
What is covered
Warranty terms (length and covered parts) are set by each manufacturer and are listed on the product page or in the owner's manual. Typical coverage includes the frame, motor, battery, controller and display against defects in materials and workmanship under normal use.
What is not covered
- Normal wear items such as tires, tubes, brake pads, chains, cassettes and grips.
- Damage from crashes, misuse, improper assembly, neglect, or water submersion.
- Modifications, including speed or power modifications, or non-approved batteries and chargers.
- Commercial or rental use, unless the manufacturer states otherwise.
- Cosmetic damage that does not affect function.
How to make a claim
Email support@ebikesell.com with:
- Your order number.
- The bike's frame serial number (usually under the bottom bracket) and battery serial number if the battery is involved.
- Photos and/or a short video showing the problem.
- A short description of what happened and when.
We will review your claim, work with the manufacturer, and arrange a repair, replacement part or replacement bike. You can also bring the bike to our showroom in City of Industry, CA for diagnosis.
Battery safety
If your battery is swollen, damaged, leaking, smoking or unusually hot, stop using it immediately, keep it away from flammable materials, and contact us. Do not ship a damaged battery yourself.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Nothing here limits any implied warranties or rights you have under applicable law.